Your responsibilities
Your Workload
Estimate for 160 hours / month:
Background
We have one part time IT Administration Officer, who coordinates the whole IT operation. Currently this person is aside strategic and IT overhead projects responsible for 95% of the tickets, wipes and sets up all devices, on- and offboards users and is contact person for all IT related questions and tasks. We look for a sucessor of this position in full time.
We have an external IT service provider who supports the CA IT Admin and takes care of network and server related tasks, they are not involved with on- or offboarding or day-to-day tasks. The holiday day-to-day backup is split in between colleagues of the Office Management and HR department. Long term the backup for these tasks should be provided by the external IT company.
As not everything is well documented yet, this has to be done long term. The whole IT setup and security has to be improved as well in the long run. The new IT Admin should have profound knowledge and strategic skills in order to move this forward. This includes implementing security protocols and procedures to prevent potential threats.
Objectives
Most colleagues work on MacBooks (macOS 10. - 14.), some use Windows 11 Pro.
We use a web server, which has to be maintained and administered. This task should be shared between the new IT Admin and external IT support. The new IT Admin should be able to keep an eye on and administer the servers used by CA in order to ensure their functioning and stability. Which includes, for the tools' server, the ability to reboot it if it stops working, troubleshooting in case something happens, overall ensure that it runs smoothly and that basic data safety procedures are respected and that regular backups are conducted. It is also necessary to deploy the tools on the server once they are updated, troubleshoot in case they stop running and ensure that they run smoothly.
We work with an open source ticketing system that is provided by our current IT support service.
More or less 40% of tickets are hard and software issues (user software errors etc.), 20% software queries (create accounts for Google, Box, Monday, Zoom, etc., see below). 20% are hardware needs and laptop setup requests, 20% specific requests of any kind (recommendation server, documentation for new setup, password protection and subdomain for old website, etc.).
The position includes upgrading, installing and configuring new hardware and software to meet company objectives.
Estimate for 160 hours / month:
- 40 h emails, infos, policies, documentation
- 36 h tickets and queries
- 24 h research
- 20 h minor projects
- 12 h meetings
- 10 h onboarding / offboarding
- 8 h hardware
- 4 h ERP
- 6 h other
Background
We have one part time IT Administration Officer, who coordinates the whole IT operation. Currently this person is aside strategic and IT overhead projects responsible for 95% of the tickets, wipes and sets up all devices, on- and offboards users and is contact person for all IT related questions and tasks. We look for a sucessor of this position in full time.
We have an external IT service provider who supports the CA IT Admin and takes care of network and server related tasks, they are not involved with on- or offboarding or day-to-day tasks. The holiday day-to-day backup is split in between colleagues of the Office Management and HR department. Long term the backup for these tasks should be provided by the external IT company.
As not everything is well documented yet, this has to be done long term. The whole IT setup and security has to be improved as well in the long run. The new IT Admin should have profound knowledge and strategic skills in order to move this forward. This includes implementing security protocols and procedures to prevent potential threats.
Objectives
Most colleagues work on MacBooks (macOS 10. - 14.), some use Windows 11 Pro.
We use a web server, which has to be maintained and administered. This task should be shared between the new IT Admin and external IT support. The new IT Admin should be able to keep an eye on and administer the servers used by CA in order to ensure their functioning and stability. Which includes, for the tools' server, the ability to reboot it if it stops working, troubleshooting in case something happens, overall ensure that it runs smoothly and that basic data safety procedures are respected and that regular backups are conducted. It is also necessary to deploy the tools on the server once they are updated, troubleshoot in case they stop running and ensure that they run smoothly.
We work with an open source ticketing system that is provided by our current IT support service.
More or less 40% of tickets are hard and software issues (user software errors etc.), 20% software queries (create accounts for Google, Box, Monday, Zoom, etc., see below). 20% are hardware needs and laptop setup requests, 20% specific requests of any kind (recommendation server, documentation for new setup, password protection and subdomain for old website, etc.).
The position includes upgrading, installing and configuring new hardware and software to meet company objectives.