IT Administrator (f/m/d)

Permanent employee, Full-time · Berlin HQ

Your responsibilities
Your Workload
Estimate for 160 hours / month:
  • 40 h emails, infos, policies, documentation
  • 36 h tickets and queries
  • 24 h research
  • 20 h minor projects
  • 12 h meetings
  • 10 h onboarding / offboarding
  • 8 h hardware
  • 4 h ERP
  • 6 h other

We have one part time IT Administration Officer, who coordinates the whole IT operation. Currently this person is aside strategic and IT overhead projects responsible for 95% of the tickets, wipes and sets up all devices, on- and offboards users and is contact person for all IT related questions and tasks. We look for a sucessor of this position in full time.

We have an external IT service provider who supports the CA IT Admin and takes care of network and server related tasks, they are not involved with on- or offboarding or day-to-day tasks. The holiday day-to-day backup is split in between colleagues of the Office Management and HR department. Long term the backup for these tasks should be provided by the external IT company.

As not everything is well documented yet, this has to be done long term. The whole IT setup and security has to be improved as well in the long run. The new IT Admin should have profound knowledge and strategic skills in order to move this forward. This includes implementing security protocols and procedures to prevent potential threats.

Most colleagues work on MacBooks (macOS 10. - 14.), some use Windows 11 Pro.

We use a web server, which has to be maintained and administered. This task should be shared between the new IT Admin and external IT support. The new IT Admin should be able to keep an eye on and administer the servers used by CA in order to ensure their functioning and stability. Which includes, for the tools' server, the ability to reboot it if it stops working, troubleshooting in case something happens, overall ensure that it runs smoothly and that basic data safety procedures are respected and that regular backups are conducted. It is also necessary to deploy the tools on the server once they are updated, troubleshoot in case they stop running and ensure that they run smoothly.

We work with an open source ticketing system that is provided by our current IT support service.

More or less 40% of tickets are hard and software issues (user software errors etc.), 20% software queries (create accounts for Google, Box, Monday, Zoom, etc., see below). 20% are hardware needs and laptop setup requests, 20% specific requests of any kind (recommendation server, documentation for new setup, password protection and subdomain for old website, etc.).

The position includes upgrading, installing and configuring new hardware and software to meet company objectives.
Your profile
  • As we are an international organisation, it is crucial for our IT Administrator to speak english fluently
  • Basic knowledge of the administration of (web)servers, SSL certificates, FTP and SSH access are necessary
  • Extensive experience with IT systems, networks, and related technologies
  • Professional experience with administering a network and network security, also configuring the network and patch ports in the Berlin office if necessary
  • Profound knowledge of macOS is needed as well as much experience with the administration of Google, Slack, Zoom, Monday and MS 365 
  • Ability to set up and wipe laptops (mostly with MacOS) independently
  • Work experience of at least 3 years

Nice to haves
  • Fluent German level (C1 or higher) due to us having German suppliers
  • Experience with Box, Unit4 and Personio would be a great bonus
  • Bachelor's degree in computer science, information technology, information systems, or similar

Soft Skills
  • Excellent interpersonal and communication skills
  • Solution-oriented
  • Ability to act independently
Our offer
  • A job with purpose. With us, you will work in a team of highly engaged people and with your skills you can make a positive contribution to our work in the field of climate change
  • We are a diverse and inclusive team and welcome your application regardless of your gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect that makes you unique
  • We are working in a positive and inspiring working atmosphere with an international team
  • Salary band for this position: 40,100 - 42,105 € gross per year depending on candidates' experience
  • Deutschlandticket Job paid in full
  • 1 day of remote work per week

Application Deadline: 09 May 2024
Starting date: 
As soon as possible
: Berlin, Germany
We are looking for a long-term collaboration. Currently, we can offer a fixed-term contract for 2 years, with the perspective of an unlimited contract after that.

Applications by email or by post can unfortunately not be processed.
About us
We are a global climate science and policy institute established in 2008 to bring cutting-edge analysis to bear on the most pressing issue of our time – climate change. Our vibrant, international team is composed of 130 staff - half are based at our headquarters in Berlin, Germany, and the remainder work out of our five regional offices in Africa, Australia & Pacific, the Caribbean, South Asia and North America. Click here to find out more.
We are looking forward to hearing from you!
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